Customer Support

Customer support & aftercare service you can rely on.

At Fastlane Autocare, we believe great service doesn’t stop once the job is done. We’re proud to offer the best customer support and aftercare service in the North West, ensuring that you’re not just satisfied—but fully supported before, during, and after every repair or service. We provide a professional mobile mechanic service across the North West.

Normal operating hours: 8:00 AM - 5:30 PM

Out of hours: 5:30 PM - 8:00 AM

Our team of friendly, knowledgeable, and experienced sales and support staff are always on hand to offer advice, assistance, and guidance. Whether you’ve got a question about your repair, need a follow-up service, or simply want to speak to someone who knows your vehicle inside out—we’re here for you.

You can reach us on: 07943 185471

Our dedicated sales staff are here for you. For after care, service and sales or if you just have a question. Our dedication towards our customers doesn't stop.

Why our customer support stands out:

• Dedicated aftercare team: Once your vehicle has been serviced or repaired, our dedicated aftercare specialists follow up to ensure everything is running smoothly.

• Clear, honest communication: No jargon, no guesswork. Just clear, honest updates every step of the way.

• Ongoing support: We’re available to answer any questions long after your booking. Whether it’s advice, servicing reminders, or concerns—we’re here.

• Local support, North West coverage: We combine the warmth of a local service with the reach of a North West network. Wherever you are, we’re just a call or message away.

• Fast response times: We don’t leave you hanging. Our support team aims to respond to all enquiries within 24 hours—often much sooner.

Built on trust and repeat business

We’ve built our reputation not only on offering the best mobile mechanic service in the North West, but on the relationships we maintain with our customers. From one-off jobs to long-term care, we’re proud to be a company you can rely on time and time again.

Many of our clients come back to us because they know they’ll get quality work and genuine support. Our goal is simple: to keep your vehicle running smoothly—and to keep you completely satisfied.

Frequently asked questions: Customer support

Q: What if I have an issue after my repair is complete?
A: Just give us a call or send us a message. Our aftercare team will arrange a follow-up or inspection if needed, at no extra cost within your warranty period.

Q: How do I contact your customer support team?
A: You can reach us by phone, WhatsApp, text, email, or through our website contact form. We aim to respond quickly and keep things stress-free.

Q: Do you offer service and MOT reminders or follow-up care?
A: Yes! We can notify you when your next service is due and offer discounted follow-up checks for previous customers.

Q: Can I speak to the mechanic who worked on my vehicle?
A: Absolutely. If you need to speak directly with the technician who carried out your service, we’ll make sure that happens. Transparency is part of what makes our service the best in the North West.

Q: Do you support fleet customers or repeat clients?
A: We do! In fact, many of our business customers rely on us for regular fleet maintenance, backed by dedicated account support and priority bookings.

Q: Do you provide documentation or service records?
A: Yes, every job we carry out includes full documentation and receipts. We can also maintain your digital record of your service history.

Experience the Fastlane Autocare difference:

We’re not just mobile mechanics—we’re your partners in keeping your vehicle safe, reliable, and road-ready. When you choose Fastlane Autocare, you’re choosing peace of mind, expert support, and the best mobile mechanic team in the North West.

Have questions? Need help? We’re ready when you are.